FAQs
01. How can I purchase a product?
Select the product you want, choose the appropriate size or other required options, and add it to your cart. Then proceed to checkout, enter the necessary contact and delivery information, and complete your order.
02. How do I know that my order has been received?
After successfully placing your order, you will receive a confirmation notification at the email address and/or phone number you provided. If necessary, our team will contact you additionally to confirm your order.
03. What payment methods can I use to pay for my order?
To place an order, advance payment is required, as LILTE operates exclusively online and does not have a physical store.
04. How long will it take to receive my order?
The production time for an order is 5–6 business days. Delivery time depends on the delivery address. When placing an order, customers will be informed of the estimated delivery timeframe.
05. Do you offer delivery in Tbilisi and other cities and regions of Georgia?
Orders can be delivered via courier service. Delivery costs 5 GEL within Tbilisi and 10 GEL to other cities and regions of Georgia.
06. Is there a discount when ordering multiple products?
For orders of 3–4 or more identical products, a special price can be arranged.
07. How can I choose my preferred design?
To choose your preferred design, you can browse our previous work and send us the option you like.
If you can’t find the design you’re looking for among our previous work, we can also create a custom design based on your preferences.
08. Can I return a product?
Product returns or exchanges are handled in accordance with the applicable laws of Georgia and Lilte’s Return and Exchange Policy.
09. What should I do if the product I received is damaged or I received the wrong item?
If you receive a damaged, defective, or incorrect product, please contact our team as soon as possible after receiving your order.
We recommend providing your order number, photos of the product, and a brief description of the issue so that we can review and resolve the matter as quickly as possible.
10. How can I contact you?
For questions regarding orders, products, or any other matters, you can contact us:
Phone: 558 000 501
Email: liltemoments@gmail.com