Terms and Conditions
Last Updated: September 1, 2026
These Terms and Conditions govern the use of the lilte.ge website, the purchase of products through the website, order placement, payment, delivery, returns, and other related matters.
The website operator and seller of the products is Individual Entrepreneur “Ana Ezieshvili”, identification number: 01011077384, legal address: Apt. 75, No. 9 Nino Ramishvili Street, Vake District, Tbilisi, Georgia (hereinafter referred to as “Lilte” or the “Seller”).
By using the website or placing an order, the user confirms that they have read, understood, and agreed to these Terms and Conditions.
1. Use of the Website
When using the website, the user is required to:
- Provide accurate and complete information;
- Not use the website for unlawful purposes;
- Not take any action that may damage the functionality or security of the website;
- Not use another person’s personal data without proper authorization;
- Comply with the applicable legislation of Georgia.
2. Product Information
Lilte strives to ensure that the information about products displayed on the website is accurate, complete, and up to date.
3. Placing an Order
To place an order, the user must:
- Select the desired product;
- Provide the required contact and delivery information;
- Select an available payment method;
- Review the final order information;
- Confirm the order.
4. Order Confirmation
After receiving an order, the user may receive an order confirmation via email, SMS, or another communication method.
An order may also be confirmed by contacting the user by phone.
If the order cannot be fulfilled for any reason, the user will be informed and, where applicable, any payment made will be refunded in accordance with applicable legislation and the agreed terms.
5. Payment
Available payment methods are displayed during the checkout process.
When making a payment, the user is required to use only a payment method that they are legally authorized to use.
If a payment transaction is unsuccessful, the order may not be considered completed.
Where necessary, payment information may be processed through the systems of the relevant payment service provider.
6. Delivery
Delivery terms depend on the delivery address and the available delivery method.
Information regarding delivery costs and the estimated delivery time will be provided during the checkout process or before the order is confirmed.
The user is responsible for providing an accurate and complete delivery address and contact information.
If delivery cannot be completed due to incorrect or incomplete information provided by the user, additional delivery costs may be charged to the user where such costs are permitted by law.
7. Receipt of the Order
Upon receiving the product, the user should, where possible, check:
- Whether the received product corresponds to the order;
- The quantity of the product;
- The condition of the packaging;
- Any visible damage to the product.
If the user discovers any damage, defect, or discrepancy with the order, they are advised to contact us immediately and provide the order number and relevant information.
8. Product Returns and Right of Withdrawal
The user’s right to withdraw from a distance contract, return a product, and receive a refund is governed by the applicable legislation of Georgia.
If the law provides the consumer with a right to withdraw from a particular purchase, the user may exercise this right in accordance with the procedure and time limits established by law.
For return requests, the user should contact us:
Email: info@lilte.ge
Phone: 558 000 501
The user will be provided with the information necessary to complete the return process.
In cases provided by law, the trader is required to provide the consumer with information regarding the right of withdrawal, the applicable time period, procedure, and any relevant costs.
9. Defective or Non-Conforming Products
If the user receives a defective product or a product that does not correspond to the order, their rights are determined in accordance with the legislation of Georgia.
In such cases, the user should contact us and provide the relevant information.
Lilte will review the matter and provide the user with information regarding the next steps.
10. Consumer Rights
Lilte respects the rights of consumers protected by law.
These Terms and Conditions do not limit any rights granted to consumers under the legislation of Georgia.
If any provision of these Terms and Conditions conflicts with a mandatory consumer protection provision of applicable law, the relevant legal provision shall prevail.
11. Personal Data Protection
Personal data provided by the user when placing an order or using the website is processed in accordance with Lilte’s Privacy Policy.
The user’s personal data may be processed for purposes including receiving and processing orders, payment, delivery, communication with the user, and other purposes provided for by law.
12. Intellectual Property
Texts, photographs, graphic materials, logos, designs, trademarks, and other materials displayed on the website are protected under the legislation of Georgia unless otherwise stated for a specific material.
Copying, distributing, modifying, or using such materials, in whole or in part, for commercial purposes is prohibited without the appropriate authorization.
13. Website Availability
Lilte strives to ensure the continuous and proper functioning of the website. However, certain website features may temporarily become unavailable due to technical maintenance, system failures, internet-related issues, or other circumstances.
Such circumstances do not release the trader from its obligations to consumers under applicable law.
14. Third-Party Services
The website may use third-party services, including payment, delivery, hosting, analytics, or other technical services.
When using such services, the relevant third party may independently process certain information in order to provide its services.
The terms governing data processing by third parties may be regulated by their respective terms and policies.
15. Commercial Communications
Commercial or promotional communications sent by Lilte must be clearly identifiable.
In the case of discounts, special offers, and promotions, the relevant terms and conditions will be provided to the user.
Where provided by law, the user may opt out of unwanted commercial communications.
16. Complaints and Dispute Resolution
If the user has a complaint or concern regarding a product, order, delivery, or service, they may contact us:
Email: info@lilte.ge
Phone: 558 000 501
We will endeavor to resolve the matter promptly and fairly.
17. Liability
Lilte is responsible for fulfilling its obligations to the user as required by the legislation of Georgia and the terms of the specific order or contract.
The user is responsible for the accuracy of the information they provide and for using the website lawfully.
18. Changes to the Terms and Conditions
Lilte reserves the right to amend these Terms and Conditions, including in the event of changes to the website’s functionality, products, services, or applicable legislation.
The updated version will be published on the website.
Changes will not affect orders that have already been confirmed, except where a different rule is expressly required by law or agreed upon with the user.
Contact Information
Seller: Individual Entrepreneur “Ana Ezieshvili”
Identification number: 01011077384
Legal address: Apt. 75, No. 9 Nino Ramishvili Street, Vake District, Tbilisi, Georgia
Telephone: +995 558 000 501
Email: info@lilte.ge
Website: lilte.ge